B2B Terms & Conditions

Ā§ 1 Scope of Application
  1. These General Terms and Conditions ("GTC") apply exclusively to contracts concluded with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law (hereinafter referred to as the "Buyer").
  2. Consumers within the meaning of Section 13 BGB are expressly excluded from contracting.
  3. Deviating, conflicting or supplementary terms and conditions of the Buyer shall only become part of the contract if their validity has been expressly agreed by us in text form.
  4. These GTC shall also apply to all future business relationships without the need for renewed inclusion.
Ā§ 2 Conclusion of Contract
  1. Our offers are non-binding and subject to change.
  2. A contract shall only be concluded upon our express order confirmation in text form or upon delivery of the goods.
  3. Automated acknowledgements of receipt or order confirmations do not constitute acceptance of the offer.
  4. Side agreements, amendments or supplements require text form to be effective.
Ā§ 3 Delivery, Shipment and Transfer of Risk
  1. Unless expressly agreed otherwise, deliveries shall be made ex works (EXW, IncotermsĀ® 2020).
  2. In the case of shipment, the risk of accidental loss or deterioration of the goods shall pass to the Buyer upon handover to the forwarding agent, carrier or any other person designated to carry out the shipment (Section 447 BGB).
  3. Partial deliveries are permissible insofar as they are reasonable for the Buyer.
  4. The Buyer is obliged to inspect the goods immediately upon receipt.
Ā§ 4 Prices and Shipping Costs
  1. All prices are ex works and exclusive of statutory value-added tax.
  2. Shipping, packaging and, if applicable, insurance costs shall be charged separately and shown in the offer, checkout or order confirmation.
Ā§ 5 Payment Terms
  1. The payment terms individually agreed in the offer, order confirmation or checkout shall apply.
  2. Permissible methods of payment include in particular:
    • Purchase on account
    • Advance payment (bank transfer, PayPal, credit card ā€“ Visa / Mastercard)
  3. If the Buyer is a member of a system house association using central settlement, such settlement shall be deemed agreed.
  4. Invoices are payable without deduction within the agreed payment period.
  5. In the event of default in payment, we shall be entitled to charge default interest in accordance with Section 288 (2) BGB.
Ā§ 6 Product Presentation and Product Information
  1. Images, illustrations, dimensions, weights and other performance data are provided for illustrative purposes only and do not constitute a guarantee of quality.
  2. Customary, technical or manufacturer-related deviations shall remain reserved and do not constitute a material defect.
  3. The product identity, scope of delivery and specifications are determined exclusively by the manufacturerā€™s part number (MPN/SKU) and the EAN.
  4. The Buyer is obliged to verify the product identification prior to placing the order.
Ā§ 7 Warranty, Defects and Obligation to Inspect
  1. The warranty period for new goods as well as so-called bulk goods (new goods without original retail packaging) shall be 12 months from transfer of risk.
  2. The Buyer is obliged to inspect the goods immediately and to notify any defects without undue delay in accordance with Section 377 of the German Commercial Code (HGB).
  3. Failure to give proper notice of defects shall be deemed acceptance of the goods.
  4. Subsequent performance shall be effected at our discretion by repair, replacement delivery or issuance of a credit note against return of the defective goods.
  5. Further claims shall only exist within the scope of mandatory statutory provisions.
Ā§ 8 Refurbished and Used Goods
  1. Goods described as refurbished are used goods that have been inspected and technically reconditioned and do not correspond to the condition of new goods.
  2. Signs of age-related or usage-related wear and tear do not constitute a defect.
  3. The warranty period for refurbished or used goods shall be 3 months from transfer of risk.
Ā§ 9 Returns and Goodwill Policy
  1. There is no statutory right of withdrawal in business-to-business transactions.
  2. Returns shall be accepted solely as a gesture of goodwill and subject to prior written approval.
  3. In the event of an approved return, we reserve the right to charge a restocking fee of up to 25% of the net value of the goods.
  4. Return shipping costs shall be borne by the Buyer.
  5. A prerequisite for any return is that the goods are in an undamaged, resaleable condition and in their original packaging.
  6. Individual agreements shall take precedence over these provisions.
Ā§ 10 Retention of Title
  1. The delivered goods shall remain our property until all claims arising from the ongoing business relationship have been settled in full (extended retention of title).
  2. The Buyer shall be entitled to resell the goods subject to retention of title in the ordinary course of business.
Ā§ 11 Export Control
  1. Deliveries are subject to national and international export control and sanction regulations.
  2. The Buyer undertakes to comply with such regulations and to obtain any required permits at its own responsibility.
Ā§ 12 Limitation of Liability
  1. Any liability of eaf computer service supplies GmbH ā€“ irrespective of the legal basis ā€“ is excluded to the extent permitted by law.
  2. The above exclusion of liability shall not apply in cases of intent or for damages resulting from injury to life, body or health.
  3. In cases of gross negligence or breach of essential contractual obligations (cardinal obligations), liability shall be limited to the foreseeable damage typical for the contract.
  4. Any further liability, in particular for loss of profit, production downtime, indirect damages or consequential damages, is excluded to the extent permitted by law.
Ā§ 13 Governing Law and Place of Jurisdiction
  1. The laws of the Federal Republic of Germany shall apply to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
  2. The exclusive place of jurisdiction for all disputes arising from this contractual relationship shall be our registered office.
Ā§ 14 Data Protection
Personal data shall be processed in accordance with the General Data Protection Regulation (GDPR). Further information can be found in ourĀ privacy policy.

Ā§ 15 Severability Clause
Should individual provisions of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
B2B Terms & Conditions
Ā§ 1 Scope
  1. These General Terms and Conditions (GTC) apply exclusively to contracts between eaf computer service supplies GmbH (hereinafter ā€œSellerā€) and business customers as defined in Ā§ 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law (hereinafter ā€œBuyerā€).
  2. Consumers within the meaning of Ā§ 13 of the German Civil Code (BGB) are excluded from using our services.
  3. Any deviating, conflicting, or supplementary terms and conditions of the Buyer shall only become part of the contract if we have expressly agreed to their validity in writing.
  4. These General Terms and Conditions also apply to all future business relationships without the need for further inclusion.
Ā§ 2 Conclusion of Contract
  1. Our offers are subject to change and non-binding.
  2. A contract is only concluded upon our express order confirmation in writing or upon delivery of the goods.
  3. Automated receipt or order confirmations do not constitute acceptance of the offer.
  4. Notwithstanding the primacy of individual agreements (Ā§ 305b BGB), ancillary agreements, amendments, or supplements must be in writing.
Ā§ 3 Delivery, Shipping, and Transfer of Risk
  1. Unless expressly agreed otherwise, deliveries are made ex works (EXW, IncotermsĀ® 2020).
  2. In the case of a sale by delivery, the risk of accidental loss or accidental deterioration of the goods passes to the buyer upon handover to the forwarding agent, carrier, or any other person designated to carry out the shipment (Ā§ 447 BGB).
  3. Partial deliveries are permitted provided they are reasonable for the buyer.
Ā§ 4 Prices and Shipping Costs
  1. All prices are ex works plus the applicable statutory value-added tax.
  2. Shipping, packaging, and, if applicable, insurance costs are charged separately and listed in the offer, checkout, or order confirmation.
Ā§ 5 Terms of Payment
  1. The terms of payment individually agreed upon in the offer, order confirmation, or checkout apply.
  2. Acceptable payment methods include, in particular:
    • Purchase on account
    • Prepayment (bank transfer, PayPal, credit card ā€“ Visa / Mastercard)
  3. If the buyer is a member of an association (in particular a system house association) that provides for central payment processing via a third party (ā€œcentral processorā€), and if the buyer notifies the seller of this prior to the conclusion of the contract, processing via the designated central processor shall be deemed agreed upon. The seller is entitled to process invoices via the central processor. The buyerā€™s obligation to pay remains unaffected; the buyer remains liable in particular even if the central clearing agent fails to pay or pays late.
  4. Invoices are due without deduction within the agreed payment period. The right to set off against undisputed or legally established counterclaims remains unaffected.
  5. In the event of late payment, we are entitled to charge default interest in accordance with Ā§ 288 (2) BGB.
Ā§ 6 Product Presentation and Product Information
  1. Illustrations, drawings, and specifications regarding dimensions, weights, performance, and other technical data serve solely for descriptive purposes and do not constitute a guarantee of quality nor an agreement regarding the quality of the goods. They are only binding to the extent that they have been expressly agreed upon by the seller in writing as binding specifications.
  2. We reserve the right to make customary deviations and minor technical changes, provided they do not impair the contractually intended use and are reasonable for the buyer.
  3. The manufacturerā€™s part number (MPN/SKU) and the EAN are primarily decisive for product identity, scope of delivery, and specifications. Product descriptions in offers or catalogs that deviate from these are only binding to the extent that they have been expressly agreed upon by the seller in writing as binding specifications.
Ā§ 7 Warranty for Defects and Obligation to Notify
  1. The warranty period for new goods as well as so-called bulk goods (new goods without original packaging) is 12 months from the transfer of risk,Ā unless a defect was fraudulently concealed.
  2. The buyer is obligated to inspect the goods immediately and to report any apparent defects in writing without delay, but no later than within the time limits specified in Ā§ 377 HGB.
  3. If a proper notice of defects is not provided, the goods shall be deemed accepted.
  4. Subsequent performance shall be carried out, at our discretion, by repair or replacement of the defective goods.
  5. Further claims by the buyer, in particular for rescission, reduction, or damages, shall be governed by statutory provisions, unless otherwise agreed in these General Terms and Conditions or in an individual agreement.
Ā§ 8 Refurbished and Used Goods
  1. Goods designated as refurbished are used, inspected, and technically reconditioned goods and do not correspond to new condition.
  2. Signs of wear and tear due to age and use do not constitute a material defect.
  3. The warranty period for refurbished or used goods is 3 months from the transfer of risk. Excluded from this are damages resulting from injury to life, limb, or health, as well as damages caused intentionally or through gross negligence.
Ā§ 9 Returns and Goodwill Policy
  1. There is no statutory right of withdrawal in commercial transactions.
  2. Returns of goods in perfect condition are accepted exclusively as a gesture of goodwill and only after prior written approval via the RMA (Return Merchandise Authorization) process.
  3. In the event of an approved return, we reserve the right to charge a restocking fee, the amount of which will be determined on a case-by-case basis. The buyer will receive a cost breakdown prior to returning the goods.
  4. In the case of a return as a gesture of goodwill, the buyer bears the return shipping costs.
  5. A prerequisite for a return is that the goods are undamaged, in resalable condition, and in their original packaging.
  6. Individual agreements take precedence over these provisions.
Ā§ 10 Retention of Title
  1. The delivered goods remain our property until all claims arising from the ongoing business relationship have been paid in full (extended retention of title).
  2. The buyer is entitled to resell the goods subject to retention of title in the ordinary course of business.
Ā§ 11 Export Control
  1. Deliveries are subject to compliance with national and international export and sanctions regulations. If, in individual cases, compliance with mandatory export/sanctions regulations is objectively impossible and the seller is not responsible for this, the seller may withdraw from the contract. The seller shall notify the buyer of this immediately. In this case, the buyer has no claims for damages.
  2. The buyer undertakes to comply with these regulations and to obtain the necessary permits on their own. Any existing obligation on the part of the Seller to obtain an export license remains unaffected.
Ā§ 12 Limitation of Liability
  1. The Seller shall be liable without limitation for damages resulting from injury to life, limb, or health, for intentional acts and gross negligence, under the Product Liability Act, and for guarantees assumed.
  2. In the event of a breach of material contractual obligations due to slight negligenceā€”that is, obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly relyā€”the Sellerā€™s liability is limited to foreseeable damages typical for this type of contract.
  3. Otherwise, the Sellerā€™s liability for damages caused by slight negligence is excluded.
  4. The foregoing provisions also apply in favor of the Sellerā€™s legal representatives and vicarious agents.
Ā§ 13 Governing Law and Jurisdiction
  1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of jurisdiction for all disputes arising from this contractual relationship is our registered office.
Ā§ 14 Data Protection
The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR). Further information can be found in ourĀ Privacy Policy.
Ā 
Ā§ 15 Severability Clause
Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
B2B Procurement for IT Hardware

Company

B2B Purchasing

Service & Shipping

Ā© Copyright 2026 Eaf Shop. All rights reserved.
Our offerings are intended exclusively for businesses and commercial entities with a VAT ID (B2B). All prices are listed in euros as wholesale prices, plus applicable VAT and shipping costs. Shipping from our warehouse in Goch, Germany. Our General Terms and Conditions of Sale and Delivery apply exclusively. Prices are subject to change and errors excepted. All offers are valid only while supplies last. Trademark Notice:Ā All trademarks, logos, product images, and product details mentioned are the property of their respective rights holders and are used solely to identify the products offered. Ā There is no special relationship, authorization, or partnership with the manufacturers mentioned, unless expressly stated.
B2B Procurement for IT Hardware

Company

B2B Purchasing

Service & Shipping

Payment Options

Delivery Partners

Ā© Copyright 2026 Eaf Shop. All rights reserved.
Our offerings are intended exclusively for businesses and commercial entities with a VAT ID (B2B). All prices are listed in euros as wholesale prices, plus applicable VAT and shipping costs. Shipping from our warehouse in Goch, Germany. Our General Terms and Conditions of Sale and Delivery apply exclusively. Prices are subject to change and errors excepted. All offers are valid only while supplies last. Trademark Notice:Ā All trademarks, logos, product images, and product details mentioned are the property of their respective rights holders and are used solely to identify the products offered. Ā There is no special relationship, authorization, or partnership with the manufacturers mentioned, unless expressly stated.