You can easily submit your complaint directly via the relevant invoice in your customer account.

Here’s how it works:
1.    Log in to your customer account.
2.    Open the ‘Invoices’ section.
3.    Select the invoice for which you wish to make a complaint about an item.
4.    Click on the relevant RMA function.
5.    Select the item in question and state the reason for the complaint. If necessary, you can also upload attachments, such as photos, here.

This ensures that your complaint can be clearly linked to the correct order, invoice and the relevant item. This helps us to avoid any queries and process your request more quickly.
Further information on warranty, returns & claims can be found on our website.