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This page provides transparent information about our policies regarding warranty, statutory warranty rights, and returns. The legally binding terms are exclusively defined by our General Terms and Conditions (GTC). The information below is provided for clarity and convenience only.
1. Scope of Application (B2B Only)
Our products and services are offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law. Sales to consumers (Section 13 BGB) do not take place. Consumer rights, in particular rights of withdrawal, do not apply.
2. Statutory Warranty (Defects Liability)
2.1 New Goods, Bulk Goods, Damaged Box (DB) and New Open Box (NOB)
For new goods, bulk goods (new goods without original packaging), damaged box goods (DB) and new open box goods (NOB), the statutory warranty period is:
2.2 Refurbished, Renew and Used Goods
Goods described as refurbished or renew are used, inspected and technically reconditioned goods and do not correspond to the condition of new products.
The Buyer is obliged to inspect the goods immediately upon receipt.
4. Subsequent Performance
In the event of a justified defect, subsequent performance shall be carried out at our discretion by:
5. Warranty (Manufacturer’s Warranty)
If a product is covered by a manufacturer’s warranty, this constitutes a voluntary service provided exclusively by the manufacturer.
6. Returns, RMA and Goodwill Policy
There is no statutory right of withdrawal in business-to-business transactions.
Returns are accepted exclusively:
After approval of a return, the Buyer will receive an RMA form from us.
7. Failed Deliveries and Buyer’s Responsibility
In particular, warranty and return claims are excluded for:
For all inquiries regarding warranty, returns and RMA matters, please contact our RMA department exclusively.
Please contact us via our central RMA portal:
1. Scope of Application (B2B Only)
Our products and services are offered exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law. Sales to consumers (Section 13 BGB) do not take place. Consumer rights, in particular rights of withdrawal, do not apply.
2. Statutory Warranty (Defects Liability)
2.1 New Goods, Bulk Goods, Damaged Box (DB) and New Open Box (NOB)
For new goods, bulk goods (new goods without original packaging), damaged box goods (DB) and new open box goods (NOB), the statutory warranty period is:
- 12 months from transfer of risk
2.2 Refurbished, Renew and Used Goods
Goods described as refurbished or renew are used, inspected and technically reconditioned goods and do not correspond to the condition of new products.
- Warranty period: 3 months from transfer of risk
- Age-related or usage-related wear and tear does not constitute a defect
The Buyer is obliged to inspect the goods immediately upon receipt.
- Obvious defects must be reported without undue delay in text form
- Hidden defects must be reported immediately after discovery
4. Subsequent Performance
In the event of a justified defect, subsequent performance shall be carried out at our discretion by:
- Repair
- Replacement delivery
- Issuance of a credit note against return of the defective goods
5. Warranty (Manufacturer’s Warranty)
If a product is covered by a manufacturer’s warranty, this constitutes a voluntary service provided exclusively by the manufacturer.
- Scope, duration and handling of the warranty are governed solely by the manufacturer’s warranty conditions
- The Buyer is obliged to contact the manufacturer or its authorized service partners first before asserting any claims against us
6. Returns, RMA and Goodwill Policy
There is no statutory right of withdrawal in business-to-business transactions.
Returns are accepted exclusively:
- as a gesture of goodwill
- subject to prior written approval (RMA authorization)
- following individual assessment
After approval of a return, the Buyer will receive an RMA form from us.
- The RMA form must be fully completed and enclosed with the return shipment
- Returns without a valid RMA or without the enclosed RMA form may be rejected or returned without processing
- Goods must be returned properly packed, transport-safe and sufficiently overpacked
- Original product packaging alone does not constitute adequate shipping packaging
- Transport damage caused by insufficient packaging shall be borne by the Buyer
- Goods are unused and undamaged
- Complete scope of delivery
- Original packaging and resaleable condition
- Return shipping costs are borne by the Buyer
- A restocking fee of up to 25% of the net goods value may be charged
7. Failed Deliveries and Buyer’s Responsibility
- If delivery cannot be completed due to incorrect address details, failure to accept delivery, non-collection or other circumstances attributable to the Buyer, the Buyer shall be deemed in default of acceptance.
- In such cases, we are entitled to charge the Buyer for any resulting additional costs (e.g. return transport, re-shipment, storage costs).
- The risk of accidental loss or deterioration of the goods shall pass to the Buyer upon occurrence of default of acceptance (Section 300 BGB).
In particular, warranty and return claims are excluded for:
- Damage caused by improper use, installation or handling
- Damage caused by external influences (e.g. overvoltage, liquids, fire)
- Software, licenses and digitally provided content, unless expressly agreed otherwise
- Customer-specific or special-order items
For all inquiries regarding warranty, returns and RMA matters, please contact our RMA department exclusively.
Please contact us via our central RMA portal:
Alternatively, you can also submit an RMA directly via the “Invoices” section for the respective order.
Warranty, Returns & Claims
This page provides clear information about our policies on warranty, guarantee and returns. Our General Terms and Conditions (GTC) are always authoritative and legally binding. The following information is provided for clarity and ease of understanding.
1. Scope of Application (B2B)
Our offer is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. Sales to consumers (Section 13 BGB) do not take place. Consumer rights (e.g. right of withdrawal) are therefore not applicable.
2. Warranty (liability for material defects)
2.1 New goods
For new goods, bulk goods (new goods without original packaging), damaged box goods (DB) and new open box goods (NOB), the warranty period is:
2.2 Refurbished, Renew and second-hand goods
Goods designated as Refurbished or Renew are used, tested and technically reconditioned goods and do not correspond to the condition of new goods.
Obligation to inspect and give notice of defects (Section 377 HGB)
The buyer is obliged to inspect the goods immediately upon receipt.
4. Rectification
In the event of a valid defect, rectification shall be carried out at our discretion by:
5. Warranty (Manufacturer’s warranty)
Where a manufacturer’s warranty applies to a product, this constitutes a voluntary service provided by the respective manufacturer.
6. Returns and goodwill policy
There is no statutory right of withdrawal in business-to-business transactions.
Returns of goods free from defects are accepted exclusively:
Upon approval of a return, the buyer will receive an RMA form from us.
The goods must be returned properly, securely packaged for transport and adequately repackaged
Original packaging alone does not constitute adequate transport packagingTransport damage resulting from inadequate packaging shall be borne by the buyer
Conditions for a goodwill return
7. Failed deliveries and default of acceptance
The following are specifically excluded from the warranty and return policy:
For enquiries regarding warranty, guarantee, returns and RMA processes, please contact our RMA department exclusively.
Please use our central RMA form to get in touch.
1. Scope of Application (B2B)
Our offer is directed exclusively at businesses within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law or special funds under public law. Sales to consumers (Section 13 BGB) do not take place. Consumer rights (e.g. right of withdrawal) are therefore not applicable.
2. Warranty (liability for material defects)
2.1 New goods
For new goods, bulk goods (new goods without original packaging), damaged box goods (DB) and new open box goods (NOB), the warranty period is:
- 12 months from the transfer of risk
2.2 Refurbished, Renew and second-hand goods
Goods designated as Refurbished or Renew are used, tested and technically reconditioned goods and do not correspond to the condition of new goods.
- Warranty period: 3 months from the transfer of risk
- Signs of wear and tear due to age and use do not constitute a material defect
Obligation to inspect and give notice of defects (Section 377 HGB)
The buyer is obliged to inspect the goods immediately upon receipt.
- Obvious defects must be reported in writing without delay
- Hidden defects must be reported immediately upon discovery
4. Rectification
In the event of a valid defect, rectification shall be carried out at our discretion by:
- Repair
- Replacement
5. Warranty (Manufacturer’s warranty)
Where a manufacturer’s warranty applies to a product, this constitutes a voluntary service provided by the respective manufacturer.
- The scope, duration and administration of the warranty are governed exclusively by the manufacturer’s warranty terms
- The buyer is obliged to contact the respective manufacturer or its authorised service partner in the first instance before asserting any claims against us
6. Returns and goodwill policy
There is no statutory right of withdrawal in business-to-business transactions.
Returns of goods free from defects are accepted exclusively:
- as a gesture of goodwill
- subject to prior written approval (RMA authorisation)
- following individual assessment
Upon approval of a return, the buyer will receive an RMA form from us.
- The RMA form must be completed in full and enclosed with the return
- Returns without a valid RMA or without the RMA form enclosed may be refused or returned unprocessed
The goods must be returned properly, securely packaged for transport and adequately repackaged
Original packaging alone does not constitute adequate transport packagingTransport damage resulting from inadequate packaging shall be borne by the buyer
Conditions for a goodwill return
- Goods must be unused and undamaged
- Complete set of items
- In original packaging and in a condition suitable for resale
- In the event of a goodwill return, the buyer shall bear the return costs.
- In the event of an approved return, we reserve the right to charge a restocking fee, the amount of which will be determined on a case-by-case basis. The buyer will receive a cost breakdown prior to returning the goods.
7. Failed deliveries and default of acceptance
- If a delivery cannot be made due to incorrect address details, failure to accept, failure to collect or other circumstances for which the buyer is responsible, the buyer shall be in default of acceptance.
- In this case, we are entitled to charge the buyer for the additional costs incurred as a result (e.g. return transport, re-dispatch, storage costs).
- The risk of accidental loss or deterioration of the goods shall pass to the buyer upon the occurrence of default in acceptance (Section 300 of the German Civil Code (BGB)).
The following are specifically excluded from the warranty and return policy:
- Damage caused by improper use or installation
- Damage caused by external influences (e.g. power surges, liquids, fire)
- Software, licences and digitally provided content, unless otherwise agreed
- customer-specific special orders
For enquiries regarding warranty, guarantee, returns and RMA processes, please contact our RMA department exclusively.
Please use our central RMA form to get in touch.
Alternatively, you can also submit an RMA directly via the “Invoices” section for the respective order.